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Archive for the ‘Process’ Category
It is important to understand how various functions and process handle and manage through to customer delivery. The best way to represent this is using a business process map. Process maps are an effective way to identify constraints, bottlenecks, duplications and areas of re-work. In complex processes with many interactions it is highly unlikely that a single person will understand the entire process, it is even more unlikely that that person can offer an unbiased view of the customer experience. Process maps should represent the total number of steps, players and quantities involved in delivering a process or output.